One shared inbox for your whole team.
DeknFlow brings your email and team chat into one place — so every message gets seen, assigned, and answered. No more forwarding, CC chains, or dropped replies.
Free to get started · Works with your existing email · iOS & Android apps
Built for teams that answer together
From the first email to the final reply — collaborate without leaving your inbox.
Shared team inbox
One inbox the whole team can see and work from. No forwarding, no CC chains, no "who's got this?"
Team chat & DMs
Talk it through right beside the work — channels and direct messages, with live typing and read receipts.
Folders & assignment
Route conversations into folders and assign an owner, so every message has someone accountable.
Rules & SLA
Automate triage and set response targets. DeknFlow flags what's slipping so you never miss a reply.
Personal + Org inboxes
Your own mailbox and your team's shared inboxes — both in one app, one login, one place to focus.
Mobile apps
Native iOS & Android apps with push notifications — keep the conversation moving from anywhere.
Smart auto-assignment
Routes incoming emails to the right agent automatically — no manual sorting needed.
Ticketing & escalation
Work every conversation like a ticket — assign an owner, move it through open, pending, and closed, and escalate the ones that need attention.
Tags & priority labels
Mark threads as Urgent, VIP, or Follow-up so the whole team focuses on what matters most.
Email templates
Save your best replies as templates and send consistent, professional responses in seconds.
Analytics dashboard
Track team response times, agent workload, and inbox volume — all in one view.
Contact & company CRM
Store customer details, track conversation history, and keep notes on every contact.
Reply reminders
Get nudged when a thread is waiting on your reply — follow-ups never slip through the cracks.
Roles & permissions
Control who can see and do what — assign roles and grant access per inbox and folder, so the right people reach the right conversations.
Email timeline
Follow every conversation end to end — a clear, chronological timeline of messages, replies, and actions on each thread.
Activity & audit log
Stay accountable — a searchable log of assignments, status changes, replies, and admin actions across your workspace.
How it works
Connect, invite, collaborate. That's it.
Connect your inbox
Link your existing email — Google, Microsoft, or IMAP. Nothing to migrate, nothing to reconfigure.
Invite your team
Add teammates and give them access to the right inboxes and folders. Roles and permissions built in.
Collaborate in real time
Assign, discuss, and reply together. Everyone sees the same thread, live — no duplicate replies.
Pricing that grows with your team
Start free, upgrade when you're ready. No credit card to begin.
Starter
For small teams getting organized.
- Shared team inbox
- Team chat & DMs
- Mobile apps
Team
For growing teams that need structure.
- Everything in Starter
- Folders & assignment
- Rules & SLA policies
- Priority support
Business
For organizations that need control.
- Everything in Team
- Advanced roles & permissions
- Multi-factor authentication
- Admin console & audit log
Frequently asked questions
Is there a free trial?
Can I use my existing email?
Are there mobile apps?
How is my data secured?
Can I migrate from another tool?
Start free today
Bring your team's email and chat into one shared inbox. Set up in minutes — no credit card required.
Get started